Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern United Woodwork & Construction (M) Sdn Bhd. relationship with you in relation to this website.

The term ‘United Woodwork’ or ‘uww’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

United Woodwork & Construction (M) Sdn Bhd reserves the right to modify this Website, and the rules and regulations governing its use, at any time. Modifications will be posted on the Website, and users are deemed to be apprised of and bound by any changes to the Web Site. United Woodwork & Construction (M) Sdn Bhd may make changes in the products and/or services described in this Web Site at any time.

Prices stated on this site are in RM (Ringgit Malaysia). Shipping charges, import duties and taxes are not included. Products shown are for illustration purpose only. United Woodwork & Construction (M) Sdn Bhd reserves the right to change the prices without prior notice.

Product Description
United Woodwork & Construction (M) Sdn Bhd attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, current or error-free. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your account in the amount of the charge. We apologize for any inconvenience this may cause you.

Please note that size of pictures is not according to proportion and colour may differ due to individual monitor’s resolution.

All the products purchase or orders place need to directly make the payments thru the payment gateway OR online transfer to United Woodwork Public bank account.

Shipping Policy
All goods shipped are insured against loss and damage whilst they are in transit. Goods returned to us by the buyer will travel at the buyer’s risk and expense. If the buyer refuses acceptance of delivery or of a part thereof, he has to bear all expenses caused by or arising out of this.
United Woodwork & Construction (M) Sdn Bhd does not provide any international shipping at the moment. For more information please email us at enquiry@unitedwoodwork.net OR ky.uwwcustservices@gmail.com

Self-pickup is only available for shipments within Malaysia. Once your order is ready, our representatives will contact you through the phone number specified in your order. Orders must be picked up between 10:00am – 5:00pm, Monday – Friday (exclude Penang state public holiday) from:

United Woodwork & Construction (M) Sdn Bhd
No.875, Maklom, Jalan Pekan Darat, 13800 Butterworth, Penang, Malaysia.
+604 356 1151 / +604 356 1513
+604 356 2913

Order Cancellation
If you want to cancel or change your order for any reason, please contact us immediately. Please mention your order number. We will do everything we can to accommodate your request. However, we cannot change or cancel an order once it is in the shipping process.

United Woodwork reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.

Return & Refund Policy
Once purchased, good are not to be refundable, returned, transferred or exchanged. You may only return your order due to any of the following reasons:

  • Description
  • Damaged
  • Our product damaged during delivery
  • Defective
  • The product does not function as described in its manufacturer specification
  • Incorrect/wrong item
  • Not the product the customer ordered (e.g. wrong size, wrong color or wrong model)

For any cases of dented or defects of the product, customers should inform United Woodwork customer service within 48 hours from receiving date or else void exchange. In the event a Merchant ceases trading during the validity period, you may offered an alternative of equal value, or may request a refund by contact our office in office hour.
Goods returned to us by the buyer will travel at the buyer’s risk and expense. Refund can only be made to the credit or debit card used to purchase the products. No refund is available after the expiry date.

Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order or using this website (www.unitedwoodwork.net) as a shopping resource. Any other use of materials on this website – including reproduction for purposes other than those noted above, modification, distribution, or republication – without the prior written permission of United Woodwork is strictly prohibited.

Website Disclaimer
The information contained in this website is for general information purposes only. The information is provided by United Woodwork and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Through this website you are able to link to other websites which are not under the control of United Woodwork. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, United Woodwork takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.